Future of Banking – digital disruption, digital diversity

In this video for Oracle, I discuss the future of banking. Digitalisation means that banks will have to figure out how to best use data and combine it creatively with external data sources to provide better and more holistic services to their customers. But platform companies are raising strategic questions for the banks to address. Can banks retain the customer relationship, or are they going to turn themselves into utilities, processing transactions in the background? The core of the banks’ profitability remains their savings and loan activities. In considering whether to pursue this balance sheet-led business model in the future, banks are likely to pursue a variety of strategies.


About markcliffe

Board Advisor and Thought Leader on the impact of disruptive change. Former Chief Economist of ING Group
This entry was posted in Big Data, Digital, Fintech, Innovation, Network economics, Platforms, Technology, Uncategorized and tagged , , , , , . Bookmark the permalink.

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